Reference

How deposits, withdrawals and verification work on ukok

We built the ukok cashier around the wallets you already use. Load your account with bKash, Nagad or Rocket, play through the lobby, then cash out to the same wallet once you've verified. No hidden steps.

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ukok How deposits, withdrawals and verification work on ukok
WALLET OPTIONS

Local payment methods we support

We work with the three main mobile wallets in Bangladesh. Each one connects directly to the ukok cashier so you can deposit and withdraw without setting up a new payment account. Pick the wallet you already use for sending money to family or paying bills—it handles casino deposits the same way.

bKash The most widely used wallet in Bangladesh. Send money to ukok and receive payouts in the same bKash account without extra registration.
Nagad Government-backed mobile wallet with fast transfers. Connect your Nagad number to deposit and withdraw through the ukok cashier.
Rocket Dutch-Bangla Bank's mobile wallet service. Use your Rocket account to load your balance and cash out after play.
ukok Deposit funds into your ukok account

Deposit funds into your ukok account

Putting money into your ukok balance takes three taps. We accept bKash, Nagad and Rocket so you can use whichever wallet sits on your home screen. Each transfer appears in your account balance once the payment network confirms it—usually under a minute during daytime hours. The cashier shows the exact amount that will land in your balance before you confirm, and every

deposit ties directly to your account so there's no manual matching to wait for.

  • Log in and open the cashier — Tap the account icon, then select the deposit option from the menu.
  • Choose bKash, Nagad or Rocket — Pick the wallet you want to send from and enter the amount you're adding.
  • Complete the wallet payment — You'll be taken to your wallet app. Confirm the transfer with your PIN.
  • Your balance updates — Once the network clears the transaction, the amount shows in your ukok account.
ukok Withdraw winnings to your wallet

Withdraw winnings to your wallet

Taking money out works the same way deposits do, just in reverse. Open the withdrawal screen, select the wallet you want to receive the funds, enter the amount and confirm. If this is your first withdrawal we'll ask you to verify your account with a document upload—it's a one-time step that protects your balance. Once verification is complete your payout moves to

the wallet you chose, and you can track the status in your transaction history until it arrives.

  • Select withdrawal from the cashier — Tap your balance, then choose the withdraw option and pick your wallet.
  • Enter the amount and wallet details — Type the amount you want to cash out and confirm your wallet account number.
  • Complete account verification if needed — First-time withdrawals require a quick document check to secure your account.
  • Funds arrive in your wallet — After verification clears, the payout processes and lands in your bKash, Nagad or Rocket account.
ukok Verify your ukok account

Verify your ukok account

Account verification happens once, before your first withdrawal. We ask for a photo of your national ID and a selfie so we can confirm the account belongs to you—nobody else can withdraw your balance without passing the same check. Upload both documents through the cashier screen, and our team reviews them within a few hours. Once you're verified the status stays active,

so future withdrawals process without delay. This step keeps your funds locked to your identity and meets the security standard mobile wallet providers expect.

  • Open the verification section — Tap your account menu and select the verification or KYC option.
  • Upload your national ID — Take a clear photo of your NID card, both sides, and submit it through the form.
  • Add a selfie for identity match — Hold your ID next to your face, take a selfie and upload it as the second document.
  • Wait for approval — Our team checks the documents and approves your account, usually within a few hours.

Banking questions answered

Most bKash deposits appear within a minute once you confirm the transfer in your wallet app. During busy hours it can stretch to a few minutes.

Yes. You can deposit with bKash and withdraw to Nagad, or mix wallets however you like. Just make sure the withdrawal wallet is registered in your name.

We need a photo of your national ID card, both sides, and a selfie holding that ID next to your face so we can match them.

Minimums vary by wallet and are shown in the cashier before you confirm. Check the deposit or withdrawal screen for the current threshold for your chosen method.

Check your transaction history first. If the payment left your wallet but hasn't landed in ukok, contact our support team with the transaction reference from your wallet app.

Your transaction history will update from pending to approved, then to completed once the payout reaches your wallet. You'll also get a notification at each stage.
Reference

Ukok Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Related pages

ukok Bangladesh bKash User Guide About Us FAQ ukok App