Reference

Privacy Policy — How We Handle Your Information

We collect your mobile number, payment details and device ID to process bKash, Nagad and Rocket transactions, verify withdrawals and keep your account secure. You control what we store and can request changes or deletion anytime through the support channels below.

Mobile wallet verificationWithdrawal security checksCookie & device trackingRetention limitsDeletion requests
ukok Privacy Policy — How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Your Data

If you have questions about what we collect, want to update your consent preferences or need to request deletion after closing your account, the three channels below connect you to our Bangladesh support desk. Live chat gets the fastest reply during peak hours; email works best for formal data-subject requests that need a paper trail.

Live Chat Open the chat bubble in the account dashboard. Privacy and data requests go to a specialist queue; average reply time is under three minutes when support is online. Attach your registered mobile number so we can pull your profile securely.
Email Support Send data-access or deletion requests to the support email listed in your account footer. Include your mobile number and a brief note explaining what you need. We reply within one business day and complete valid requests in under thirty days.
FAQ Library The account FAQ tab covers cookie settings, how to turn off analytics tracking and what happens to your transaction history after you close the account. Check there first; most questions are answered without needing to contact support.
SECURITY MEASURES

How We Protect the Information You Share

We encrypt your mobile number and payment details with industry-standard SSL before storing them on servers that sit behind firewall rules and access logs. Withdrawal verification cross-checks your bKash or Nagad account holder name against the name you registered with, so another person cannot redirect your payout. Session cookies expire after twenty-four hours of inactivity. We do not store your wallet PIN or OTP codes; those stay between you and your payment provider.

SSL Encryption

Every login, deposit and withdrawal request travels over an encrypted channel. Your mobile number, wallet details and session tokens are hashed in the database so even internal staff see only masked references, not raw credentials.

Withdrawal Name Match

Before releasing funds to your Rocket or Nagad account, we compare the account holder name on file with the name you registered. Mismatches trigger a manual review to prevent account takeover and fraud attempts.

Cookie Controls

You can disable analytics cookies in your browser or through the cookie-preference panel in the account footer. Essential session cookies stay active because they keep you logged in; without them the platform cannot maintain your balance across page loads.

Data Retention Limits

Transaction logs and session records are kept for the minimum period required by financial regulations, then archived or anonymised. Closed accounts are flagged for deletion after ninety days unless an active dispute or regulatory hold applies.

Privacy Policy FAQ

We collect your mobile number, the bKash or Nagad or Rocket account you deposit from, your device fingerprint and the IP address of your session. That set lets us verify deposits, prevent duplicate accounts and complete withdrawal security checks.

Yes. Email support with your registered mobile number and ask for a data-subject access request. We will send a summary of stored information within seven business days and the full export within thirty days unless a regulatory hold applies.

Closed accounts remain on file for ninety days to handle any pending disputes or chargebacks. After that window, transaction logs are anonymised and personal identifiers are purged unless financial regulations require a longer archive period in the jurisdictions we operate under.

We pass the minimum data needed to payment processors that route transfers between your wallet and the platform balance. We do not sell customer lists to advertisers or share your mobile number with marketing partners outside the withdrawal verification flow.

Open the cookie-preference panel in your account footer and toggle analytics off. Essential session cookies stay active because they keep you logged in and track your balance; disabling those will log you out on every page load.

Mismatched names trigger a manual review. Support will ask you to upload a photo of your national ID or a utility bill that shows the same name as your bKash or Rocket account, then release the withdrawal once the match is confirmed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.