Reference

Eligibility, Access Regional Terms

We built ukok for adults in regions where the service is permitted under local law. Your access depends on your location and the legal framework that applies to you—we verify accounts through the same payment rails you already use.

Regional eligibilityAge verificationPayment-linked identityAccount termsWithdrawal rules
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ukok Eligibility, Access Regional Terms
DATA & SECURITY

How We Handle Your Information

Personal data We collect your mobile number, payment details and device information to verify identity and prevent fraud. Data is stored on secure servers and shared only with payment processors and regulators where required by law.
Payment security Deposits via bKash, Nagad and Rocket pass through encrypted channels; we never store your wallet PIN or OTP. Withdrawal requests trigger a secondary verification step to confirm account ownership before releasing funds.
Account retention We keep transaction records and identity documents for five years after account closure to meet audit and dispute-resolution obligations. You may request a copy of your data or ask us to delete it subject to legal retention rules.
Cookie use We use cookies to keep you logged in and remember language preferences. Third-party analytics cookies help us understand which pages visitors view most; you can disable non-essential cookies in your browser settings without affecting account access.
LEGAL CONTACT

Questions About Terms or Access

Legal enquiries If you need clarity on eligibility, regional access or account closure, reach us through the support contact shown in your account dashboard—we respond to legal questions within two business days.
Document requests We sometimes ask for ID or proof of address to verify your account. Upload documents directly in the account section; our team reviews submissions and notifies you of the outcome within forty-eight hours.
Account disputes If we suspend or close your account and you believe the decision is incorrect, email the dispute-resolution address listed in your closure notice with your account number and a brief explanation—we review every case.

Common Legal Questions

Eligibility depends on your local law and your age. We require all account holders to be at least eighteen and to confirm they are in a region where online gaming is permitted—we cannot provide legal advice for your specific location.

We verify accounts through the payment method you choose, linking your wallet to your profile to prevent duplicate registrations and confirm identity. We do not store your wallet PIN or OTP; only the transaction reference appears in our system.

No. Each person is allowed one active account. Multiple accounts tied to the same mobile number or payment wallet will be flagged during verification, and we may close all linked profiles and forfeit any balances.

If we close your account for a terms breach or regional restriction, we notify you by email or SMS. Any remaining balance is returned to your deposit method after verification, minus transaction fees where applicable, unless fraud is suspected.

We retain transaction logs and identity documents for five years to meet regulatory and dispute-resolution obligations. You can request a data export or ask us to delete non-essential information by contacting support with your account number.

Yes. The complete terms document is linked at the bottom of the registration screen and available on this legal page. Review it in full before creating an account—registration means you accept the terms as written.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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